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Pet Behavior Protocols: What to Say, What to Do, When to Refer is perfect for anyone in a position to aid pet owners in finding sensible solutions to pet behavior problems, including veterinary professionals, shelter staff, breeders, trainers, animal control agents, and anyone else involved with animal welfare. The book takes technical animal behavior theory and turns it into effective, practical solutions for real-life situations you'll face with dog and cat owners in your community. It supplies practical, effective protocols for behavioral problems so you can follow a methodical step-by-step guide when pet owners turn to you for solutions. The book includes sample questions so you'll know exactly what to ask pet owners and presents information on problem prevention using several highly effective principles.